Booking and Cancelling appointments

Treatments available by appointment and for women only

BOOKING:

You can make an appointment with DeLuna Wellbeing in a number of ways:

By Facebook/Messenger DM (facebook.com/delunawellbeing)

By email - delunawb@gmail.com

By Whatsapp on 07561 012444 (please Whatsapp me rather than phoning as I may be with a client)

Please note my working days are Wednesday to Saturday. Therefore, I will reply during those days.

When booking please provide your full name, email address, contact telephone number and details of the treatment(s) you would like to book. Please also include details of any allergies you have (especially if you are allergic to any fragrances, essential oils etc) or any health conditions I may need to know about (see the contra-indications and cautions section below).

I will confirm any bookings to you, in writing (noting the cancellation policy below). I will also contact you the day before your appointment with a reminder and important information about your appointment (including location, payment info, any specific clothing requirements etc).

DEPOSITS:

For new clients booking an treatment up to 90 minutes, I reserve the right to ask for 50% of the treatment to be made, at the time of booking for treatments up to 90 minutes . This is non-refundable in the event of a late cancellation within 48 hours. If you cancel within 24 hours of the appointment time you will be required to pay the oustanding 50% balance.

For treatments over 90 minutes, I reserve the right to ask for 100% payment up front, at the time of booking (for new and existing clients).
- If you cancel within 48 hours of the appointment then 50% of this will be retained
- If you cancel within 24 hours then 100% payment will be retained.
- If you reschedule within 48 hours, 50% of the payment will be retained against the original booking, and the balance of 50% can be used as a deposit against a future booking.
- If you reschedule within 24 hours, 100% of the payment will be retained against the original booking, and you will be asked to pay a in full for your future booking.

CONTRA-INDICATIONS AND CAUTIONS:

Certain medical conditions are contra-indicated for specific treatments and means you may not be allowed to receive these treatments or you may need written confirmation from your medical professional that treatment can go ahead. Other medical conditions may require a treatment to be restricted or adapted.

Please see the information here with the contra-indications and cautions. If in doubt, please speak to your health professional (GP, nurse, consultant etc) to determine whether or not you can have a treatment.

Please note my massage bed weight capacity is 159kg/ 25 stone, therefore, I cannot treat any clients over that limit for safety reasons.

PAYMENT:

Payment can be made by bank transfer in advance of your appointment (preferred method) or in cash on the day of your appointment. If you require my bank details for a bank transfer let me know.

I reserve the right to ask for a deposit, or payment in full up-front, at the time of booking, subject to the cancellation policy. This is non-refundable in the event of a short notice cancellation.

CANCELLATION/ AMENDMENTS POLICY :

I appreciate that events happen resulting in you needing to cancel or reschedule your appointment. However, I am a small business with costs and require a minimum notice period to cancel/reschedule an appointment:

For appointments up to 90 minutes, I require a minimum of 48 hours notice to cancel/reschedule a standard appointment, to allow me to try to fill the appointment. Cancellations/Reschedules within 48 hours of the booked appointment will be charged 50% of the booking value. Cancellations within 24 hours will be charged 100% and failure to attend/no shows will also be charged 100%.
For appointment over 90 minutes, I require a minimum of 72 hours notice to cancel/reschedule a standard appointment, to allow me to try to fill the appointment. Cancellations/Reschedules within 72 hours of the booked appointment will be charged 50% of the booking value. Cancellations within 48 hours will be charged 100% and failure to attend/no shows will also be charged 100%.

Further details can be found here.

LATE ARRIVALS:

It is important that our agreed appointment time and duration is adhered to. I appreciate that sometimes things happen and you may arrive a little later or need to leave a bit earlier than planned. This is fine, but I cannot make up the missed time by overrunning or adding time to subsequent appointments.

Contact me