Treatments available by appointment and for women only

BOOKING:

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You can make an appointment with DeLuna Wellbeing in a number of ways:​​

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• By Facebook/Messenger (facebook.com/delunawellbeing)

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• By email - delunawb@gmail.com

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• By text/whatsapp on 07561 012444 (please text or Whatsapp me rather than calling)

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Please note my working days are Wednesday to Saturday.  Therefore, I will reply during those days.

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When booking please provide your full name, email address, contact telephone number and details of the treatment(s) you would like to book.  Please also include details of any allergies you have (especially if you are allergic to any fragrances, essential oils etc) or any health conditions I may need to know about (see the contra-indications and cautions section below).

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I will confirm any bookings to you, in writing (noting the cancellation policy below).  I will also contact you the day before your appointment with a reminder and important information about your appointment (including location, payment info, any specific clothing requirements etc).

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I reserve the right to ask for 50% of the treatment to be made, at the time of booking.  This is non-refundable in the event of a late cancellation within 48 hours.

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CONTRA-INDICATIONS AND CAUTIONS:

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Certain medical conditions are contra-indicated for specific treatments and means you may not be allowed to receive these treatments or you may need written confirmation from your medical professional that treatment can go ahead.  Other medical conditions may require a treatment to be restricted or adapted. 

 

Please see the information here with the contra-indications and cautions.  If in doubt, please speak to your health professional (GP, nurse, consultant etc) to determine whether or not you can have a treatment.

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Please note my massage bed weight capacity is 159kg/ 25 stone, therefore, I cannot treat any clients over that limit for safety reasons. 

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PAYMENT:

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Payment can be made by bank transfer in advance of your appointment (preferred method) or in cash on the day of your appointment.  If you require my bank details for a bank transfer let me know.

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I reserve the right to ask for 50% of the treatment to be made, at the time of booking.  This is non-refundable in the event of a late cancellation within 48 hours (72 hours for a Half-Day Treatment).

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CANCELLATION/ AMENDMENTS POLICY : 48 hours for treatments/ 72 hours for Half-Day Retreat

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I appreciate that events happen resulting in you needing to cancel or reschedule your appointment.  However, I am a small business with costs and require a minimum of 48 hours notice to cancel/reschedule a standard appointment, to allow me to try to fill the appointment (this is 72 hours for a Half-Day Retreat).

 

Cancellations within 48 hours of the booked appointment (72 hours for a Half Day Retreat) will be charged 50% of the booking value.  Cancellations within 24 hours will be charged 100% and failure to attend/no shows will also be charged 100%.  This is because I may not be able to fill your appointment slot and I still need to cover my costs.

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Further details can be found here.

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LATE ARRIVALS:

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It is important that our agreed appointment time and duration is adhered to.  I appreciate that sometimes things happen and you may arrive a little later or need to leave a bit earlier than planned.  This is fine, but I cannot make up the missed time by overrunning or adding time to subsequent appointments.

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